Crafting solutions through insight, strategy and design
Crafting solutions through insight, strategy and design
Open to new opportunities
Full time and freelance
Selected works
Explorations & side projects
More case studies
Resume
2022 — Present
Product Designer
at
Telus Health
A global healthcare and wellbeing technology company, formerly LifeWorks and Morneau Shepell.
Improved how patients access and receive virtual care, from onboarding into consultations through to clinician-issued care plans;
Designed more engaging and interactive care plan experiences to help patients better understand, follow and complete clinician guidance;
Increased patient engagement with care plans by improving clarity, structure, task visibility and ongoing interaction after consultations;
Improved the pre-consultation journey to help patients provide symptoms, medical history, photos, ID and pharmacy details before speaking to a clinician;
Helped reduce clinician admin by shifting key information gathering earlier in the patient journey and making patient context easier to review;
Created advanced prototypes to explore, validate and communicate complex healthcare workflows with product, clinical, research and engineering teams;
Improved patient satisfaction by making consultation onboarding clearer, more guided and easier to complete; and
Supported delivery through design systems thinking, detailed handoff and QA across iOS, Android and web experiences.
2023 — Present
Web Designer & Developer
at
Milky Studio
Independent design studio helping improve businesses digital presence through strategic website design, Framer development and conversion-focused brand experiences.
Worked directly with clients to design and develop complete websites that better communicate their business, offer and value proposition;
Translated client goals into clearer messaging, stronger positioning and more persuasive website structures;
Designed high-quality, conversion-focused websites that improved brand perception, credibility and customer trust;
Built responsive websites in Framer with a focus on SEO, accessibility, page performance and maintainability;
Helped clients present their products and services more effectively, supporting lead generation, sales enquiries and revenue growth;
Created scalable website systems, including reusable components, CMS structures and page templates to support future growth; and
Managed projects from discovery through to launch, including design direction, client communication, development, QA and post-launch support.
2024 — NOW
Product Designer
at
Manual
A digital healthcare platform helping men access treatments, advice and ongoing care online.
Designed conversion-focused web and product experiences across Manual’s digital healthcare platform;
Improved landing page performance, contributing to a 27% uplift in conversions;
Used qualitative research and data-led insight to identify friction in customer journeys and inform design decisions;
Created high-fidelity designs and prototypes to test, communicate and refine new product and marketing experiences;
Worked closely with product, marketing and development teams to improve acquisition, onboarding and customer experience; and
Helped strengthen Manual’s digital experience by balancing user trust, commercial performance and healthcare-specific sensitivity.
2017 — 2020
Product Designer
at
CharityJob
CharityJob is the UK’s leading job board specialising in the third sector.
Introduced a five-stage design thinking methodology within the company;
Effectively created a more collaborative approach to solving problems by building user empathy, defining the problem and leading ideation sessions;
Created prototypes and tested with users, iterating designs and working closely with product managers, marketing and developers;
Helped establish a user-centric design approach and was involved in creating the beginning of a design system for a new product in development;
Worked closely with the email marketing manager to rebuild the email marketing templates – creating a modular system which increased open and conversion rates.
2018 — 2021
Product Designer
at
CharityConnect
CharityConnect is a social media platform for connecting professionals in the third sector.
Introducing designs to monetise the platform, making it sustainable, resulting in advertiser revenue without compromising user experience. 🎯
Working alongside the product manager to increase user engagement by implementing a gamification model to CharityConnect.
Revamping the design of CharityConnect, brightening up the style and improving the user experience by talking to users and using data.
2017 — 2020
UI/UX Designer
at
FaithFX
FaithFX is a new digital experience for learning to trade in the foreign exchange market.
2022 — Present
Product Designer
at
Telus Health
A global healthcare and wellbeing technology company, formerly LifeWorks and Morneau Shepell.
Improved how patients access and receive virtual care, from onboarding into consultations through to clinician-issued care plans;
Designed more engaging and interactive care plan experiences to help patients better understand, follow and complete clinician guidance;
Increased patient engagement with care plans by improving clarity, structure, task visibility and ongoing interaction after consultations;
Improved the pre-consultation journey to help patients provide symptoms, medical history, photos, ID and pharmacy details before speaking to a clinician;
Helped reduce clinician admin by shifting key information gathering earlier in the patient journey and making patient context easier to review;
Created advanced prototypes to explore, validate and communicate complex healthcare workflows with product, clinical, research and engineering teams;
Improved patient satisfaction by making consultation onboarding clearer, more guided and easier to complete; and
Supported delivery through design systems thinking, detailed handoff and QA across iOS, Android and web experiences.
2023 — Present
Web Designer & Developer
at
Milky Studio
Independent design studio helping improve businesses digital presence through strategic website design, Framer development and conversion-focused brand experiences.
Worked directly with clients to design and develop complete websites that better communicate their business, offer and value proposition;
Translated client goals into clearer messaging, stronger positioning and more persuasive website structures;
Designed high-quality, conversion-focused websites that improved brand perception, credibility and customer trust;
Built responsive websites in Framer with a focus on SEO, accessibility, page performance and maintainability;
Helped clients present their products and services more effectively, supporting lead generation, sales enquiries and revenue growth;
Created scalable website systems, including reusable components, CMS structures and page templates to support future growth; and
Managed projects from discovery through to launch, including design direction, client communication, development, QA and post-launch support.
2024 — NOW
Product Designer
at
Manual
A digital healthcare platform helping men access treatments, advice and ongoing care online.
Designed conversion-focused web and product experiences across Manual’s digital healthcare platform;
Improved landing page performance, contributing to a 27% uplift in conversions;
Used qualitative research and data-led insight to identify friction in customer journeys and inform design decisions;
Created high-fidelity designs and prototypes to test, communicate and refine new product and marketing experiences;
Worked closely with product, marketing and development teams to improve acquisition, onboarding and customer experience; and
Helped strengthen Manual’s digital experience by balancing user trust, commercial performance and healthcare-specific sensitivity.
2017 — 2020
Product Designer
at
CharityJob
CharityJob is the UK’s leading job board specialising in the third sector.
Introduced a five-stage design thinking methodology within the company;
Effectively created a more collaborative approach to solving problems by building user empathy, defining the problem and leading ideation sessions;
Created prototypes and tested with users, iterating designs and working closely with product managers, marketing and developers;
Helped establish a user-centric design approach and was involved in creating the beginning of a design system for a new product in development;
Worked closely with the email marketing manager to rebuild the email marketing templates – creating a modular system which increased open and conversion rates.
2018 — 2021
Product Designer
at
CharityConnect
CharityConnect is a social media platform for connecting professionals in the third sector.
Introducing designs to monetise the platform, making it sustainable, resulting in advertiser revenue without compromising user experience. 🎯
Working alongside the product manager to increase user engagement by implementing a gamification model to CharityConnect.
Revamping the design of CharityConnect, brightening up the style and improving the user experience by talking to users and using data.
2017 — 2020
UI/UX Designer
at
FaithFX
FaithFX is a new digital experience for learning to trade in the foreign exchange market.
Let’s work together.
Got something in product or web design? Let's start the conversation.
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2026
Selected works / Raz